Learn about your Nike 2 year warranty!
You could potentially score new shoes or other items FREE with Nike’s 2-Year Warranty. Here’s everything you need to know:
Do Nike shoes have a warranty? The short answer is yes.
Nike is one of the popular brands that offer incredible product warranties. In fact, they stand behind everything they make! So, if you have shoes or a piece of Nike clothing that develops a material or workmanship flaw within 2 years of the manufacture date, they’ll replace it! 😱
I stumbled upon the Nike 2 year warranty when my son’s seldomly worn Nike Blazers began falling apart at the seams. Despite taking good care of them, they started to deteriorate just months after Christmas, when I had bought them. Initially thinking I wouldn’t get a refund so close to a year post-purchase left me pretty upset.
Despite everything, I decided to call Nike.
When I originally purchased these shoes I ordered them directly through my Nike app. I also signed up to be a Nike Member (which is FREE!) so I would get free shipping on all my future orders. No brainer, right?! 👏🏻
Getting a replacement set of Nike Blazers was SO simple because I did those 2 things above. 👆🏼
My return was surprisingly simple. After calling Nike and explaining my situation, I had a return label sent to my email AND a new pair of Nike Blazers on the way – all within a few minutes. 🎉 I was even able to choose a different SIZE and COLOR that my son wanted! 🤯 As a parent, I felt like I hit the jackpot! 😱
I’m going to share how you can do the same with any defective Nike item you may have, even if you didn’t purchase it from Nike! 🙌🏼
For all other purchases and after 60 days:
Check the item’s manufacture date (located on the item’s tag) if it’s under 2 years from the date, you can still return it:
- Nike.com or Nike App Orders: Contact Nike to return the item. This includes digital Nike.com orders placed at a Nike Store. You can call 1-800-344-6453. (This is what I did and it was simple!)
- Nike Store Purchases: After 60 days, you’ll need to return the item to a Nike store, but if you cannot visit in person, you can contact Nike at the number above to discuss your options.
- Nike Authorized Store Purchases: Nike works with authorized retailers to accept returns for products with a material or workmanship flaw. So, if you cannot return the item to the original place of purchase, or if the retailer has referred you back to Nike, you can file a claim.
Need to file a Nike claim?
There are many different Authorized Nike Retailers. As of 2024, the most used by shoppers are Dick’s Sporting Goods, Finish Line, Kohl’s, and Nordstrom. You can contact Nike for more information on other Authorized Nike Retailers.
Nike’s claims process covers products that contain manufacturing or material flaws and were manufactured in the last two years. So if you purchased an item from an Authorized Nike Retailer and need to file a claim you can start by calling their Authorized Dealers Number at 1-800-344-6453.
I tested their Claims process to see how easy a Nike Warranty Claim is compared to a direct return to Nike.
My middle son was gifted the above Nike Air Force 1s. They were originally purchased from Nordstrom (an authorized Nike retailer). Clearly, he wore them quite a bit. 🤣 However, since they began coming apart at the seams after a year, I thought it would be worth a shot to file a claim.
*Note that Nordstrom does have a fantastic return policy, but for all sakes and purposes of this post, I filed a Nike warranty claim.
After a quick phone call to the above number I shared, I was emailed the directions for mailing in my defective shoes. To make sending your package as easy as possible, you’ll receive a mailing label just like the one above. As you can see, the details they provide make it really simple to follow.
You’ll place your item in a package with the slip provided and you’ll keep the other one for your records. They don’t even require the original receipt of purchase, but I obtained that from my mom (who bought them) and put it in my package just to be safe. And they were off!
Keep in mind, YOU have to pay to ship your item to Nike. 💸 This is one huge downside to filing Nike claims when you purchase from an Authorized Nike Retailer.
Unfortunately, my items were sent back from Nike because I didn’t read the fine print carefully. 😣 Originally, I thought claims had to be started within 2 years of purchase, BUT it’s 2 years from the manufacturer date. So, it’s important to know if your item is eligible for a replacement before submitting a claim and spending money on shipping.
That said, this particular pair of shoes sat around in our mudroom for months on end after my son outgrew them. If I had acted quicker, I likely would have received a totally new pair of shoes for my son again!
Disclaimer: In the event your shoes are considered defective due to “wear and tear” your shipping costs will not be refunded. According to Nike, they don’t offer descriptions of wear and tear. You can either send your shoes in for inspection and/or contact Nike via chat with your order number they can double-check warranty qualifications.
Here are my final thoughts after testing both of the Nike shoe warranty processes:
In my opinion, it makes the most sense to buy directly from Nike if you can. I will be sure to always order my kiddo’s shoes from Nike since they wear shoes out so quickly. Plus, the return process is MUCH simpler AND faster since Nike can easily access your past orders. As a bonus, you’ll get FREE shipping on every order when you sign up to be a Nike Member. 👏🏻
It’s nice to know they honor their Nike 2-Year Warranty from other retailers, but if the item isn’t very valuable in the first place, it may not be worth all the hassle. Plus, paying for return shipping is never fun!
Here’s what one of our Hip readers said about their Nike warranty experience:
“I have been doing this with our Nike shoes for over 10 years. We just take them back to the Nike outlet store and they replace them with the same or give us a credit for the price we paid for another pair of shoes if they have any tares or the stitching starts to come out. It has saved us so much money over the years!”
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