A DoorDash company now hires for full-time delivery jobs

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“It’s not surprising but confirming that there are so many people working at DashMart who wanted this,” said Sascha Owen, senior manager of government relations at DoorDash. “That is what they are looking for in their employment.”

In February, according to the survey, the employee couriers worked an average of 30 hours a week, while the gig-worker “Dashers” worked about four hours per week since signing up. Before working as couriers, 4 in 10 had had other full-time jobs, while just 16% had been gig workers. 

As the city has recovered, full-time work has returned more swiftly than gig work, according to research done by economist James Parrott at the New School. While there has been a slight increase in the number of gig workers in the city as food delivery has soared, that has been tamped down by the decrease in the number of app-based taxi services, such as Uber and Lyft. There are roughly 200,000 gig workers statewide, Parrott said, 90% of them in New York City.

There were 23,200 New Yorkers employed as couriers or messengers in April, according to the Department of Labor’s current employment statistics. That is up from 18,400 in April  2020 and 18,200 in April 2019.

One is Chris Jimenez, who moved back to New York City, his hometown, from Florida, to take care of a family emergency. He needed a full-time job. In Florida, where he lived for a decade, he worked as a kitchen manager, he said. He was doing a bit of gig work for various delivery services and got an email from DashMart with the offer of a standard schedule, $15-per-hour wage (New York City’s minimum wage is almost double that of Florida’s) and a pedal-assist e-bike

Now, he works one of two shifts–either from 7 a.m. to 3:30 p.m. or from 10 a.m. to 6:30 p.m. He said that riding a bike on the streets of Manhattan took some getting used to but now he likes the work and sees room for career growth.

“The environment is really good,” he said.

Parrott said that the inclination for a company to want to schedule its workers and for a worker to want access to a straightforward schedule and benefits made sense in the current climate. All things being equal, he said, a payroll job tends to pay from 20% to 40% more than the equivalent work for a contractor.

“My guess is they won’t have trouble recruiting people to work on fixed schedules,” he said. “People want that.”

DoorDash’s original business is taking food orders from hungry New Yorkers, charging restaurants a percentage of sales on each order and paying gig workers to deliver the grub.

It is, however, expanding DashMart throughout the city, Owen said, from its first space in Chelsea to other neighborhoods in Brooklyn and Queens.

“We are focused on meeting demand at all locations,” Owen said.

On any given day, most of the top 10 vendors ordered from on DoorDash’s consumer platform are DashMarts, said Chief Financial Officer Prabir Adarkar, who called that “a signal of strong product market fit.”

Because of rent and compensation, the expansion of DashMarts has increased the company’s adjusted cost of revenue as a percentage of its overall gross order value, according to its first-quarter earnings report.

But the company thinks it is worth it, as there is room to grow in convenience and grocery delivery, whereas online orders still represent a small share of overall sales.

“The problem really to solve is how do we actually build the best convenience and grocery delivery experience,” Tony Xu, DoorDash’s co-founder and CEO, said in a conference call in May. “If we can figure that out … then I think that’s a service that grocers and retailers will want.”



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